I offer a variety of services to my clients including
Research into your customers and users through interviews, data analysis and surveys. To give you the best information possible about your users and customers to inform decisions.
Reviewing your website against a set of User Experience principles. The principles provide structure to each of the activities, people and documents in the design process. They are an aid to problem solving and learning.
Mapping your users' and customers' journeys. How do people use your product or service as part of their lives. Informs you about future opportunities and gives you the ability to target your current product or service to suit your customers lifestyle.
Informed prototype design. Taking the research, reviews, journeys and the business requirements I can produce low fidelity or high fidelity prototypes for testing.
Run usability testing for your prototype or current product. Applying observation and interview techniques to find out how users feel.
Insights reports into how your customers or users will use and interact with your product or service and how you can improve their experience in the future
Find out more about some of my past projects
Customer Research and Market Analysis for AAA Metal Suppliers
Customer Research Project at Muscle Republic
Ticket Purchasing Improvement Project at Sydney Opera House
Helping your business connect with your customers!
From research and design, to prototyping and testing, I can cover it all.